Privacy Policy

Welcome to helloboon.com (the “Site”). Swajal Water Pvt Ltd (“Company”, “we”, “us”, “our”), located in India, operates under the brand name “Boon”. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of information we collect from you through our Site, how we use and protect that information, and your rights regarding your personal information.

1. Information We Collect

1.1 Personal Information When you visit our Site, register for an account, place an order, subscribe to our newsletter, or engage in other activities, we may collect personal information such as:

• Name
• Email address
• Postal address
• Phone number
• Payment information (e.g., credit card details)
• Date of birth
• Gender

1.2 Non-Personal Information We may also collect non-personal information, which cannot be used to identify you, such as:

• Browser type and version
• Operating system
• IP address
• Pages visited on our Site
• Time and date of your visit
• Referring site details

1.3 Cookies and Tracking Technologies Our Site uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. They help us remember your preferences and gather analytical data.

2. How We Use Your Information

2.1 Providing Services We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your account and orders
• Provide customer support
• Personalize your experience on our Site
• Send you newsletters, promotional materials, and other information

2.2 Improving Our Site We use non-personal information to:

• Analyze trends and usage of our Site
• Improve our Site’s functionality and user experience
• Monitor and prevent any fraudulent activities

2.3 Legal Compliance We may use or disclose your information to comply with legal obligations, enforce our terms and conditions, or protect our rights and the rights of others.

3. Sharing Your Information

3.1 Service Providers We may share your personal information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing. These service providers are obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the new owner as part of the transaction.

3.3 Legal Requirements We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

4. Protecting Your Information

We implement a variety of security measures to safeguard your personal information. These measures include:

• Secure socket layer (SSL) technology to encrypt sensitive information during transmission
• Regular security assessments and updates
• Restricted access to personal information to authorized personnel only

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update Your Information You have the right to access and update your personal information. You can do this by logging into your account on our Site or contacting us directly.

5.2 Opt-Out of Marketing Communications You can opt-out of receiving promotional emails from us by following the unsubscribe link in the emails or contacting us. Please note that you may still receive transactional emails related to your orders or account.

5.3 Cookies and Tracking Technologies Most web browsers are set to accept cookies by default. You can modify your browser settings to decline cookies or alert you when cookies are being sent. However, some parts of our Site may not function properly if you disable cookies.

5.4 Data Portability You have the right to request a copy of your personal information in a structured, machine-readable format. You can make this request by contacting us.

5.5 Erasure of Personal Data You have the right to request the deletion of your personal information. We will comply with your request unless we are required to retain certain information for legal or legitimate business purposes.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked sites you visit.

7. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our Site and updating the “Last Updated” date at the top of this page. Your continued use of our Site after such changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Swajal Water Pvt Ltd
763 Udyog Vihar Phase 5, Gurgaon, Haryana
India
Email: legal@swajal.in

10. International Data Transfers

As an organization based in India, we primarily process and store your information within India. However, we may transfer your personal information to service providers and partners located in other countries. We will ensure that any such transfers comply with applicable data protection laws and that your information is protected as described in this Privacy Policy.

11. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, or as required by law. When your personal information is no longer needed, we will securely delete or anonymize it.

12. Your Consent

By using our Site, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Site.

13. Governing Law

This Privacy Policy and any disputes related to it or our Site will be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

14. Complaints

If you have any complaints regarding our privacy practices, please contact us at the contact details provided above. We will investigate and respond to your complaint as quickly as possible. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

15. Additional Information for European Union (EU) Residents

If you are a resident of the European Union, you have certain additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.

16. Additional Information for California Residents

If you are a resident of California, you have certain additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. To exercise these rights, please contact us using the contact details provided above.