Return & Replacement Policy

Overview

At Boon, we take pride in the quality and craftsmanship of every product we ship. We want you to be completely satisfied with your purchase. This policy outlines the terms under which returns and replacements are handled for products purchased through helloboon.com or authorised retail partners.

10-Day Return Window

Boon Tap, Boon Homie and Boon Homie Pro water purifiers are eligible for return within 10 days from the date of delivery, subject to the conditions below. Boon Tall is not eligible for return — it is covered by the replacement policy below. Boon Airvana™ can be returned for defects only (see the next section).

To be eligible for a return:

• The return request must be raised within 10 calendar days of delivery.
• The product must be in working condition with no physical damage caused by the customer.
• All original accessories, documentation, and packaging must be intact.
• Our team will schedule an uninstallation visit to collect the product.

Once the product is collected and inspected by our team, the refund (minus the handling fee) will be processed to the original payment method within 7–10 business days.

Boon Airvana™ — Returns for Defects Only

Boon Airvana™ can be returned only if it is defective. It cannot be returned because you changed your mind, no longer need it, or prefer a different product.

To be eligible for a defect return:

• Report the defect within 10 days from the date of delivery, with your order number and a photo or short video of the problem.
• The defect must be a manufacturing fault, not damage caused by misuse, dropping, liquids, or electrical faults.
• All original accessories, documentation, and packaging must be intact.
• Our team will verify the defect before approving the return. Many issues can be fixed remotely, so we may troubleshoot with you first.

Once the defect is confirmed, we will refund you or replace the unit. No handling fee is deducted from a defect return. Refunds go to the original payment method within 7–10 business days of the unit reaching us.

Replacement Policy — All Other Products

For all products other than Boon Tap, Boon Homie, Boon Homie Pro and Boon Airvana™ — including Boon Tall, filters, refill cartridges, accessories, and add-ons — returns are not available.

However, if you receive a product that is damaged, defective, or incorrect, we will provide a free replacement at no additional cost. To qualify:

• Report the issue within 48 hours of delivery with photos of the damage or defect.
• The product must not have been used, tampered with, or altered.
• Contact us via WhatsApp or email with your order number and images.

Our team will verify the claim and dispatch a replacement within 3–5 business days of approval.

When Returns Are Not Applicable

Returns and replacements will not be accepted in the following cases:

• Return request raised after the 10-day window has elapsed.
• Product damage caused by misuse, negligence, or unauthorised modification.
• Products with missing or damaged original packaging and accessories.
• Damage resulting from improper installation not performed by the Boon service team.
• Normal wear and tear, or cosmetic imperfections that do not affect functionality.
• Products that have already been replaced under the replacement policy — a replaced product is not eligible for return.

How to Initiate a Return or Replacement

• WhatsApp: Message us at +91 92893 45544 with your order number and reason.
• Email: Write to hello@helloboon.com with your order details and supporting images.

Our support team will acknowledge your request within 24 hours and guide you through the next steps.

Refund Process

• Refunds are issued only for eligible returns of Boon Tap, Boon Homie and Boon Homie Pro, and for confirmed defect returns of Boon Airvana™.
• The handling fee (as listed above) will be deducted from the refund amount. It does not apply to Boon Airvana™ defect returns.
• Refunds are credited to the original payment method — UPI, card, net banking, or wallet.
• Please allow 7–10 business days for the refund to reflect in your account after product collection.

Warranty & Post-Purchase Support

This return and replacement policy is separate from your product warranty. All Boon water purifiers come with a 2-year comprehensive warranty covering manufacturing defects and system components. For warranty-related concerns, please visit our Contact page or reach out directly.