Warranty & Maintenance

Filter & Accessory Pricing

Wherever a replacement is chargeable, the standard rates below apply. No AMC, no forced bundles: pay only for the part you need.

Prices are subject to revision. The rate in effect at the time of service will apply, and will be confirmed before any work is carried out.

Warranty Coverage

Warranty terms vary by product. Please refer to the table below for the coverage applicable to your Boon product.

Warranty is valid from the date of installation as recorded by the Boon service team. Proof of purchase (invoice or order confirmation) may be required.

What Voids the Warranty

The warranty stands only when the product is maintained and serviced exclusively by the Boon service team. The warranty shall be considered void and inapplicable in any of the following cases:

• Unauthorised servicing or tampering: Any attempt to open, repair, modify, or service the product by anyone other than Boon's authorised service personnel.
• Third-party filter or part replacement: Use of non-genuine filters, membranes, or spare parts not supplied by Boon.
• Unauthorised relocation: Moving or reinstalling the product without scheduling it through Boon's service team.
• Physical damage: Damage caused by mishandling, dropping, improper storage, or exposure to extreme conditions not specified in the product manual.
• Electrical damage: Damage caused by voltage fluctuations, power surges, or faulty electrical supply not mitigated by a stabiliser or surge protector.
• Water supply misuse: Connecting the purifier to a water source that exceeds the specified operating parameters (see Section 05).
• Commercial or institutional use*: Operating the product in any commercial, industrial, or institutional setting when purchased as a domestic unit (see Section 04).

*Applicable only for Boon Homie and Boon Homie Pro

• Cosmetic wear: Normal wear and tear, scratches, discolouration, or fading that do not affect the performance of the product.

Free Filter & Membrane Replacement

Boon Tap, Boon Homie and Boon Homie Pro each include 1 free filter replacement (other than pre-filter) during the warranty period. This benefit is subject to all of the following conditions being met:

For Boon Tap, Boon Homie and Boon Homie Pro, if any of the above conditions are not met, filter and membrane replacements will be chargeable at standard rates. Specifically:

• Exceeding 12,000 litres: Filter life is rated for domestic household consumption. Usage beyond 12,000 litres — whether due to high household size, commercial use, or connection to multiple outlets — is not covered under the free filter change.
• TDS above 1,500 ppm: High-TDS source water accelerates membrane degradation and reduces filter life significantly. If the input water TDS exceeds 1,500 ppm, membrane and filter replacements will be chargeable. Our team will measure TDS at the time of installation and during each service visit.
• Commercial or institutional use: Products installed in offices, restaurants, cafés, clinics, salons, co-working spaces, or any non-residential setting are classified as commercial use. The free filter change applies exclusively to domestic households.

Operating Conditions

To ensure optimal performance and maintain warranty eligibility, the product must be operated within the following parameters:

Operating the product outside these parameters may result in reduced performance, accelerated wear, and may void the warranty as outlined in Section 03.

Scheduled Maintenance

Periodic in-person servicing ensures long-term reliability and water safety. Maintenance inclusions vary by product.

Boon Tap, Boon Homie & Boon Homie Pro — Warranty Repairs Covered; Up to 4 Scheduled Maintenance Visits Included

During the warranty period: All service visits to repair or replace defective components are covered at no charge — as many times as needed. This includes labour, diagnostics, and the faulty part itself. Both products include 1 free filter replacement (other than pre-filter) during the warranty period, subject to conditions outlined in Section 04.

Scheduled maintenance: Boon Tap, Boon Homie and Boon Homie Pro each include up to 4 scheduled maintenance visits (routine checks, cleaning, sanitisation, system flushing) at no charge across the 2-year warranty term. These are separate from repair visits and do not count against them. WaterAI monitors your system in real time and our team will proactively schedule each visit when it is needed. You will receive a notification via WhatsApp or the Boon app ahead of each visit. Any preventive visits beyond the four included, or requested after the warranty ends, are chargeable at standard rates.

Boon Tall — Warranty Repairs Covered; Preventive Maintenance Chargeable

During the warranty period: All service visits to repair or replace defective components are covered at no charge — as many times as needed. This includes labour, diagnostics, and the faulty part itself.

Preventive & scheduled maintenance (routine checks, cleaning, filter replacement, sanitisation) are chargeable at standard rates throughout the product's life. The 1-year warranty for Boon Tall covers manufacturing defects and component failures only — not consumables or routine servicing. Scheduled maintenance and filter replacements are the responsibility of the customer and must be arranged through Boon's authorised service team.

Post-Warranty Service

After the warranty period (2 years for Boon Tap, Boon Homie and Boon Homie Pro, 1 year for Boon Tall), Boon continues to offer servicing and support. Post-warranty service visits and parts will be chargeable at standard rates, communicated transparently before any work is carried out.

• Service visit charges and part costs will be shared upfront — no hidden fees.
• Genuine Boon filters and parts are always available through our team.
• Annual maintenance plans may be offered to keep costs predictable. Details will be shared closer to your warranty expiry.

Even after warranty, we strongly recommend servicing your Boon product exclusively through our authorised team to ensure water safety and optimal performance.

Warranty Transferability

The warranty is non-transferable. It is valid only for the original purchaser and the installation address registered at the time of purchase. If the product is sold, gifted, or transferred to another person or location without prior intimation to Boon, the warranty stands void.

For relocation of the product within the warranty period, please schedule the move through our service team to maintain warranty eligibility.

General Terms

• Boon reserves the right to inspect the product before approving any warranty claim.
• Warranty repairs may involve replacement with refurbished components of equivalent quality.
• Boon is not liable for any indirect or consequential damages arising from product use or downtime.
• These terms are subject to change. The version in effect at the time of your purchase will apply to your warranty.
• For disputes, the jurisdiction shall be the courts of New Delhi, India.

For the full terms of purchase, please refer to our Return & Replacement Policy.

Warranty Coverage

Warranty is valid for 1 year from the date of delivery. Proof of purchase (invoice or order confirmation) is required with every claim.

How to Make a Warranty Claim

• 1. Tell us first. Message us on WhatsApp or write to hello@helloboon.com with your order number, a description of the problem, and a photo or short video if you can. Many issues can be solved remotely, so please do not send the unit before we reply.
• 2. Send the unit to our office. If the issue needs a hands-on review, we will confirm the claim and you send the unit, securely packed (the original box is best), with your order number enclosed, to:

• 3. We review it. Our team inspects the unit and tells you what we found.
• 4. Repair or replacement. If the fault is covered, we repair it or replace the defective part (or the unit) at no charge. If it is not covered, we share the cost before any work is done, and nothing is carried out without your approval.

Pack the unit carefully: damage that happens in transit to our office because of inadequate packing is not covered by the warranty.

What the Warranty Does Not Cover

• Filters: Airvana's filters are consumables. Replacement filters are chargeable and are not covered by the warranty. The Boon app alerts you when a filter change is due.
• Non-genuine filters or parts: Use of filters or spare parts not supplied by Boon.
• Opening or tampering: Any attempt to open, repair or modify the unit by anyone other than Boon's team.
• Physical damage: Damage caused by dropping, mishandling, liquids, or exposure to conditions not specified in the product manual.
• Electrical damage: Damage caused by voltage fluctuations, power surges, or a faulty electrical supply.
• Cosmetic wear: Normal wear and tear, scratches, discolouration, or fading that do not affect the performance of the product.

General Terms

• Boon reserves the right to inspect the product before approving any warranty claim.
• Warranty repairs may involve replacement with refurbished components of equivalent quality.
• The warranty is non-transferable and valid only for the original purchaser.
• Boon is not liable for any indirect or consequential damages arising from product use or downtime.
• These terms are subject to change. The version in effect at the time of your purchase will apply to your warranty.
• For disputes, the jurisdiction shall be the courts of New Delhi, India.

Returns within the first days after delivery are covered by our Return & Replacement Policy.

Coverage for International Orders

Boon's standard warranty — the India tab on this page — applies to systems purchased and installed in India through helloboon.com or an authorised Indian channel. It does not apply to systems supplied to customers outside India.

Systems supplied internationally are covered only by the terms stated in your quotation and order confirmation from Boon's International Desk or an authorised local partner. Where no warranty term is stated in those documents, no warranty is implied.

Support & Monitoring

• Every Boon system reports into WaterAI™, so Boon's team can monitor water quality, filter health and system status remotely wherever the system runs, and advise before a fault develops.
• First-line support is provided by Boon's International Desk, or by the authorised local partner named in your quotation.
• On-site service, where offered, is arranged per project and priced in the quotation.

Filters & Consumables

Replacement filters, membranes, Mineral Enhancer cartridges and other consumables for international systems are supplied through the International Desk or your local partner. Pricing and lead times are quoted per order; the India filter price list does not apply.

Operating Conditions

The operating conditions in the India tab — input water quality, pressure and electrical supply — describe what every Boon system is designed for, wherever it is installed. Operation outside them, or installation by anyone other than a Boon-approved technician, may void any cover stated in your quotation.

General Terms

• Boon is not liable for any indirect or consequential damages arising from product use or downtime.
• These terms are subject to change. The version in effect at the time of your order, together with your quotation, will apply.
• For disputes, the jurisdiction shall be the courts of New Delhi, India, unless your quotation states otherwise.